Ombre Ice Necklace

If for any reason you are not satisfied with your purchase, you may exchange it for another item on our website, or return it for a full refund (minus the original shipping cost) within 10 days of receipt.

 

In the event of a missing, damaged, defective, or incorrect item shipped please contact us within 48 hours of receipt so we can rectify the situation.

 

Refunds will be credited back to the original purchaser's credit card less the original shipping charge and any other applicable fees once the item has been received as expected and explained above.

 

Please allow 5-10 business days for the refund of the purchase price of the item, plus any applicable taxes, to post to your account.

 

All returned items must be in pristine condition.

 

Items should be returned unworn and in new condition.

 

Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer.

 

For your protection, insurance is recommended as customers are liable for jewelry until it is received back to us.

 

When shipping the item to us, please package your item securely in a hard box and mail it to us via Parcel Post or any other insured delivery service.

 

We accept no responsibility for items damaged in shipping.

 

Special orders and sale purchases are non-refundable and a final sale.

 

All custom and made to order items including gift cards are ineligible for refund or exchange.

 

All items returned should have a Return Authorization (RA#) number and unidentified returns may be returned to the sender. Please email info@castelojewelry.com for an RA#.

 

Once a return authorization (RA#) number is given, the jewelry must be received in the studio no more than 15 business days after approval.

 

The customer is liable for any charges incurred when returning the goods to Castelo Jewelry, unless the return is as a result of an error on our side.

All of our jewelry is made to order and may take up to 10 business days to ship, however we will make every effort to ship as soon as possible.

 

All orders are shipped with signature required.

 

You will receive an email confirming your order once payment has been accepted and an email with tracking information once it is on its way.

 

It is the responsibility of the purchaser to provide an accurate shipping address where the package can be signed for. All packages shipped by us are insured.

 

Once delivered as tracked by the carrier, the purchaser assumes full responsibility for the shipment.

Our jewelry is made by capable and artistic hands, not by machine.

 

As such, every piece will vary slightly and will not be an exact replica of the products on the website.

 

Additionally, our stones are made by nature.

 

Slight variations and small irregularities are to be expected.

 

We believe that adds to the beauty and originality of each piece.